Design help on speed dial
Take your marketing from drab to fab with on-demand graphic design consulting
Get design guidance
Sharpen your design skills
Make your wallet happy
Ditch design dilemmas
No design background? No problem!
It’s not enough to have a great marketing message—you need it wrapped in an attention-grabbing design.
But if you wouldn't JPEG yourself as a designer, it can be a struggle to create stunning collateral.
Hepburn Creative's Design Hotline is your emergency contact for on-demand design feedback.
"Sarah helped my team get unstuck when we faced some obstacles with packaging design for a new product. She stepped in as creative director and like magic (POOF!) she figured out a wonderful, smart solution and helped us cross the design finish line with flying colors. Her input was generous, and she was instrumental as part of our team to help us bring our vision to life."
— Lynn Tickner, Ink & Key
Can we do it? Yes, we kern!
From meh to magnificent
This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.
This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.
Boost your design
Good design is good for your brand. When something feels off in a design, people notice it. They may not be able to put words to why it feels off, but something about that flyer—book, website, packaging, logo, you name it—feels itchy.
Engage your audience
Graphic design isn't just about making things look pretty. Design helps your audience take in information with ease. Actionable guidance from Design Hotline makes your marketing material more strategic and look good.
Impress your clients
Sometimes you need another design eye. Whether you're a copywriter creating a flyer in Canva or a designer assembling an annual report in InDesign, getting expert design feedback makes your final deliverable (and you) look goooood.
Professional feedback for marketers like you
Simplify your design process
We provide fast, convenient design feedback and guidance for:
- DIY business owners
- Marketers wearing a design hat
- Stressed-out full-time designers
- Bootstrapping startups
- Nonprofits with a budget
- Overloaded marketing agencies
We provide fast, convenient design feedback and guidance for:
- DIY business owners
- Marketers wearing a design hat
- Stressed-out full-time designers
- Bootstrapping startups
- Nonprofits with a budget
- Overloaded marketing agencies
"I asked Sarah to give me some feedback on my new logo and her advice was solid! She asked me great questions that got me thinking about concept in a way I hadn't been, and helped me consider some design angles I wouldn’t have thought to address. With Sarah’s guidance, I feel confident that my logo represents me well and, more importantly, lands well with my audience!"
— Christine Tierney, Junebird Creative
PDFicient design feedback
Who needs another meeting to move your business forward?
Design Hotline’s asynchronous design consultation provides the expert guidance you need to create winning marketing collateral without Zoom fatigue.
You send your design question.
We reply with a Loom video.
No calendar requests to confirm.
Just super strategic design recommendations to up your game.
Choose from our flexible plans and start seeing tangible results.
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Design Hotline Lite
2 Design Hotline consults per month
2 business day turnaround
$100 per month
Design Hotline Deluxe
3 Design Hotline consults per month
1 business day turnaround
$300 per month
Design Hotline VIP
Unlimited Design Hotline consults
same business day turnaround
$800 per month
"What’s the difference between a $100 product and a $1,000 product? Design.
If you want to
instantly raise your value (and pricing), get Sarah to
magically elevate the perceived value of your brand."
— Steamer Lee,
Bamboo Kite Marketing
Help for when a design challenge crops up
Ever feel like throwing your keyboard across the room?
Getting all the elements just right in something you're designing can be so frustrating. But you don't have to fear design work.
With Design Hotline, give a sigh of relief knowing you've got an graphic design guidance on speed dial.
Here's how it works
When you're stumped on a design or need a fresh eye to get your design across the finish line,
simply
log into the Design Hotline and submit your project
through the super-short form.
Share a link to your project or upload a file, and you'll get design suggestions in a flash! We provide design guidance for in-progress and existing work so you can make the design adjustments.
If you need design work created from scratch or support with making design changes to native project files, contact Hepburn Creative.
We’ll open the file or link you provided and screen-record a video to give you step-by-step suggestions so you can refine your project and achieve your goals.
You'll receive a Loom video with design guidance for your project within 2 business days.
Need feedback sooner?
Get same-day feedback with Design Hotline VIP or within one business day with Design Hotline Deluxe.
When the Design Hotline video consult hits your email inbox, press play and apply the feedback to your project. Our feedback isn't just "yep, this looks nice."
Screen-recording feedback allows us to circle, point, label, squiggle on our digital whiteboard so design guidance is clear and easy to follow on your end.
Go ahead and play the video on 1.5x speed—we don’t care! You’re saving time, so it's justified. Make the design changes and see your project shine.
What can I use the Design Hotline for?
If anyone is going to read it or look at it, we're here to help.
Well, just about anything visual...
You can use your Design Hotline consults for any branding and marketing materials for your business.
If you're a marketer, you can even get design guidance on collateral you're designing for your clients. The only person who sees the consult video is you.
Here are some projects people submit to the Design Hotline for creative-direction-on-demand:
Flyers
Sales sheets
Poster layout
Lead generator design
Webpage design
Social media posts
Trifold brochures
Wireframe layout
Photo selections
Book covers
UX design
One-pagers
Product packaging
Business stationary
Brandbooks
Direct-mail postcard
Donor letters
Annual report
Motion graphics
Infographics
Presentation slides
Catalogs
Logo concepts
Menu design
Apparel design
Product labels
Wall decals
Price lists
Name tags
Web banners
Packaging inserts
Vehicle wraps
Magazine advertisements
Invitations
Trade show design
That's right... virtually anything visual.
"It's like having an art director in my pocket!"
— Kelley Hartnett, Tall Tree Collective
Say goodbye to design woes
With Design Hotline, you'll experience:
- Confidence in your new design abilities
- Stress-free creative process
- Pride in creating standout marketing collateral
- Relief from DIY design struggles
- Excitement for the impact your designs will make
Graphic design tips delivered to my inbox?!
Yes, please!
Just tell us where to send super-helpful design tips and you'll get them every week.
Design Tips - Lead Gen / Homepage
Yay! Start checking your inbox for awesome design tips.
Please try again later.
We'll never sell your info. Pinky promise.
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What is the turnaround time for receiving feedback from Design Hotline?
Design Hotline Lite customers receive feedback in 2 business days; Deluxe customers receive feedback in 1 business day; and VIP customers receive feedback same business day. To guarantee same-business-day feedback, submit your Design Hotline request 3 pm CT.
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How much feedback will l get?
We've very generous with our design recommendations! Design Hotline feedback is part teaching, coaching, and overall direction. Your Design Hotline video will include clear and detailed recommendations specific to your project.
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What happens if I have clarifications about feedback received?
We get it! Sometimes you need clarification on feedback. We offer one complimentary clarification reply per design consult.
If you have a clarifying question regarding the design feedback, reply directly in the Loom video and we’ll add a clarification.
Clarifications are only provided on the originally submitted design project. A project resubmitted for additional feedback is considered a separate consult.
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Can I resubmit a design with updated changes for additional feedback?
If you need additional feedback on your design projects, you can upgrade to a Design Hotline VIP for unlimited design consults.
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Do my unused consults roll over to the next month?
The number of Design Hotline consults available with your subscriptions reset at the start of each month on the anniversary of your sign up date and do not roll over. You can adjust your Design Hotline package for more consults per month or less at any time.
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Are there any limits to the type of marketing materials Design Hotline can provide design feedback for?
Not really! If anyone is going to look at or read it, we can handle it.
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How many design projects can I submit at a time?
One design project can be submitted to the Design Hotline at a time. For example, a website and PDF ebook should be submitted as separate projects to the Design Hotline. One file or one link per Design Hotline consult.
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In what format will I receive feedback on my designs?
You’ll receive design feedback and suggestions in a Loom video. We provide feedback this way so design suggestions are easy to follow.
We’ll open the file or URL and screen-record design feedback using whiteboard tools to point to or circle elements in the design we’re referencing so things are easy to follow along.
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Does Design Hotline offer design services beyond the standard packages?
Design Hotline’s on-demand design consultation is available in three different packages: Lite (2 consults per month, 2 business day turnaround), Deluxe (3 consults per month, 1 business day turnaround), and VIP (unlimited consults per month, same business day turnaround).
We occasionally offer bonus office hours to Design Hotline subscribers.
Done-for-you design services are available through Hepburn Creative.
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Will Design Hotline provide original designs or feedback for existing designs?
Design Hotline provides feedback for projects in the work and existing design. Original design work is not provided through Design Hotline.
If you need original design work, contact Hepburn Creative.
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What kind of customer service and technical support does Design Hotline offer its customers?
Design Hotline provide guidance to improve the visual design of your marketing collateral, or if you are a marketing consultant, collateral for your clients. We provide clear, actionable feedback through a Loom video (screen recorded video with your project) explaining the design changed to make so your marketing things are magnificent.
If you need technical support to better learn your design program and software, we can guide you to free resources online or provide technical assistance at an hourly rate. Contact Hepburn Creative if you need hourly technical support with design programs.
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Does Design Hotline offer support for non-English language marketing materials?
Strategic design considers both words and design. While we can provide feedback on non-English language materials, our feedback may not be as thorough because words and images go together.
At this time, Design Hotline only offers support for English language marketing materials. If you would like to request Design Hotline support for marketing materials in other languages, let us know here so we can consider that for future development.
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Are there any size or format requirements for submitting questions to Design Hotline?
When submitting your design question to Design Hotline, you have the option to upload a file or share a link to your project.
Simply export a PDF from the design program you’re working in and upload.
We do not accept native design files. If your design program has a link sharing function (i.e. Figma or Adobe XD preview links), you can submit the URL to your project with your Design Hotline request.
If your link is password protected, note that information in the “other information” field one the form.
